Loyalty: Addressing the Pain Points in the Age of Experience
Traditional loyalty is almost dead and pure points alone as a strategy is no longer going to cut it. The traveler of 2019 now demands instant gratification, unbundled choices and great CX to trust and remain loyal to your brand.

To keep you up with the changing demands of the customer, EyeforTravel has put together a unique whitepaper resolving how you can make loyalty work in the experience age.

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Who you’ll hear from:

The whitepaper includes interviews with senior executives from Hilton, Jet Blue Ventures, Wyndham, Cornell Centre for Hospitality Research, CWT, Amadeus, IHG, Roland Berger, KeyOCoin and Mozio.
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What’s included:

  • Points are not dead, but your brand must go much further – learn how
  • Is the future unbundled? Incentivize and reward loyalty with greater choice for your customer
  • How to craft partnerships to create a customer journey that creates loyalty
  • Discover where AI can help deliver personalized offers for the omnichannel customer

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Excerpts from the whitepaper:

“It’s increasingly becoming more plausible for people to stay at an Airbnb than a hotel.”
Utpal Kaul, Global Head, New Product Innovation, CWT 

“If the experience is poor, you can have the best loyalty program in the world but it won’t make a difference. It is about the strength of brand, and for any brand it is about the experience.”
Eliot Hamlisch, SVP Loyalty & Partnerships, Wyndham Hotels & Resorts

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Feel free to get in touch if you need more information,

Kind regards,
Fill out your details below to get this unique loyalty whitepaper straight to your inbox!

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Leo Langford
Event Director
EyeforTravel
Email: leo@eyefortravel.com
+44 (0) 207 375 7158 (Global)

EyeforTravel Limited, a registered company in England and Wales - Registered Number 06286442. 7-9 Fashion Street, London, E1 6PX, UK